Privacy Policy
VelCrystal Privacy Policy
Welcome to VelCrystal! Your privacy is of the utmost importance to us, and we are fully committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website to explore or purchase our handcrafted crystal bracelets. We adhere to the highest standards of privacy to ensure a transparent and trustworthy experience for all our customers.
1. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you register on our site, place an order, subscribe to our newsletter, or fill out a contact form.
- Automatically Collected Information: We also collect certain information automatically, such as your IP address, browser type, access times, pages viewed, and the website you visited before navigating to our site. We use technologies like cookies, log files, and web beacons for this purpose.
- Payment Information: When making a purchase, we collect payment details required to complete the transaction, such as credit card information or other payment data. Payment processing is securely handled by trusted third-party providers.
2. How We Use Your Information
- Order Processing: To process, verify, and complete your orders, including shipping and billing.
- Customer Support: To respond to your inquiries, provide customer service, and assist with any issues related to your orders.
- Personalization: To provide you with personalized content, product recommendations, and promotions tailored to your interests.
- Marketing: To send you promotional messages and special offers related to our products and services, provided that you have opted in to receive such communications.
- Website Improvement: To monitor and analyze site usage and trends, and to improve our website, products, and services.
- Legal Compliance: To comply with legal obligations, prevent fraudulent transactions, and protect the rights and safety of VelCrystal and our customers.
3. Legal Basis for Processing Your Information
- Performance of a Contract: To fulfill our contractual obligations when you make a purchase.
- Consent: When you subscribe to our newsletter or agree to receive marketing communications.
- Legitimate Interests: To improve our products and services, and to ensure the security and functionality of our website.
- Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. Information Sharing and Disclosure
- Service Providers: We may share your information with trusted third-party service providers for purposes such as payment processing, shipping, data analysis, email delivery, and customer support. These service providers are contractually obligated to protect your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to this Privacy Policy.
- Legal Requirements: We may disclose your information to comply with applicable laws and regulations, respond to a subpoena, or protect the rights, safety, or property of VelCrystal, our customers, or others.
5. Cookies and Tracking Technologies
- Cookies Usage: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze website traffic.
- Types of Cookies:
Essential Cookies: These cookies are necessary for our website to function and cannot be switched off.
Performance Cookies: These cookies help us understand how visitors interact with our site, allowing us to measure and improve performance.
Functional Cookies: These cookies enable enhanced functionality and personalization.
Marketing Cookies: These cookies are used to provide you with advertisements relevant to your interests. - Managing Cookies: You can disable cookies through your browser settings at any time, though some features may be limited as a result. For more information on managing cookies, please visit our Cookie Policy.
6. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption via SSL (Secure Socket Layer) technology, access controls, and regular security audits. We also limit access to your personal data to only those employees and service providers who need it to perform their responsibilities.
7. Your Rights
- Access and Correction: You can request access to your personal data and correct any inaccuracies.
- Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Erasure: You can request that we delete your personal information, subject to legal and contractual obligations.
- Object to Processing: You can object to certain processing activities, including those related to direct marketing.
- Withdraw Consent: If processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
- Restrict Processing: You can ask us to restrict the processing of your data under certain circumstances.
8. Children's Privacy
VelCrystal does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. Our website and services are intended for use by adults only.
9. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely dispose of your personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting an updated version on our website and updating the “Last Updated” date. Please review this page regularly for updates.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: support@velcrystal.com or matt.jpsu85@gmail.com
- Address: China, Guangdong Province, Dongguan City, Houjie Town, Biankang West Road No. 2
This Privacy Policy is intended to provide you with a clear and transparent understanding of how we handle your personal information. At VelCrystal, we are committed to maintaining the highest standards of data protection and privacy compliance, ensuring your trust in our products and services. Thank you for choosing VelCrystal for your crystal bracelet needs.
