Welcome to Velcrystal! We’re delighted to have you here. By accessing or using our website, you acknowledge and agree to abide by these Terms and Conditions. It’s important that you read them carefully, as they set forth the guidelines and rules governing your interaction with our services and products. Your understanding and compliance with these terms are essential for ensuring a smooth and enjoyable experience while shopping with us. Thank you for choosing Velcrystal!

1. Product Offering

Velcrystal specializes in selling handmade crystal bracelets, each designed to embody unique beauty and energy. Our offerings may include customization options, allowing customers to personalize their purchases to some extent. Each piece is crafted with high-quality materials, ensuring durability and aesthetic appeal.

2. Account Registration

To improve your shopping experience, we invite users to create an account on our website. When registering, it is essential to provide truthful and comprehensive details, including a valid email address and a secure password. You are accountable for safeguarding your account information and for any actions taken through your account.

3. Product Sales

• (a) The information presented in brochures, catalogs, newsletters, advertisements, or price lists—including drawings, figures, technical specifications, weight details, measurements, and services—is provided for informational purposes only. Velcrystal does not guarantee the accuracy of this information. In cases of discrepancies between this information and what is stated in the order confirmation email, the details in the order confirmation will prevail.
• (b) Velcrystal reserves the right to accept or decline any order for any reason, or for no reason at all. Should Velcrystal decide to refuse an order, the customer will be promptly notified.
• (c) According to the shipping provider’s records, Velcrystal’s fulfillment of an order is considered complete once delivery to the customer’s specified address is confirmed by the carrier. If there is a disruption in delivery and Velcrystal cannot replace the order in a reasonable timeframe, the customer will be notified immediately.
• (d) Should a product be defective or if you are dissatisfied with your order for any reason, Velcrystal’s return policy will apply. Velcrystal reserves the right to modify this policy at any time. It’s important to note that natural crystals may have slight imperfections, which are not considered quality issues. Please refer to the defect description images on each product page before placing an order. Refunds will be determined based on the specific circumstances, and Velcrystal retains the final authority on all interpretations.

4. Price

• (a) All prices listed on our website are final and subject to periodic changes. Shipping and handling fees are billed separately at checkout.
• (b) For international customers, product prices do not include local taxes or import duties. Customers are responsible for any such charges incurred upon delivery.
• (c) Customers must complete payment for the purchase price, applicable sales tax, and shipping fees immediately following the order confirmation.

5. Order Confirmation and Legal Effect

• (a) When you place an order with Velcrystal, you are confirming your intention to purchase the products specified in your order. This order constitutes a legally binding agreement, subject to acceptance by Velcrystal. The order will only be considered accepted once you receive an order confirmation email from Velcrystal, which will outline the details of your purchase.
• (b) By placing an order, you affirm that all information you provide is accurate and complete. You agree to provide your payment details and any other required information, ensuring that the payment method is valid and that you have sufficient funds to cover the purchase.
• (c) Velcrystal reserves the right to refuse or cancel any order at its discretion, including but not limited to situations where the product is unavailable, there are inaccuracies in the product description, or if fraud is suspected. If your order is canceled after payment has been processed, Velcrystal will promptly issue a full refund to the original payment method.
• (d) Once an order is accepted, you will be responsible for any changes or cancellations requested after the order confirmation. Velcrystal will make reasonable efforts to accommodate such requests but cannot guarantee that changes will be implemented.
• (e) All orders are subject to Velcrystal’s inventory availability. In the event of any shortages, Velcrystal will notify you and discuss potential alternatives, including backorders or substitutions. You have the right to accept or decline any proposed changes.
• (f) Please note that prices and availability of products are subject to change without prior notice. Velcrystal will make every effort to ensure that pricing is accurate at the time of order confirmation, but errors may occur. If an error is identified, Velcrystal will contact you to rectify the situation, offering options that may include canceling your order or adjusting the price accordingly.

6. Payment and Refund Policy

• Currently, Velcrystal accepts payments exclusively through PayPal. Customers have the right to request a refund within seven days of receiving their goods, provided that the items, along with any included promotional gifts, are returned in their original condition and well-packaged. Before shipment, we will record a video of the products. Refunds will only be processed after we confirm that the returned items match the recorded video upon receipt.
  • (a) Velcrystal reserves the right to limit payment options available to customers based on the order value, shipping destination, or other objective criteria.
  • (b) If the selected payment method or provided information results in Velcrystal’s inability to receive payment (for instance, due to insufficient funds or incorrect payment details), and this is not due to any fault of Velcrystal, the customer agrees that Velcrystal may add additional fees to the order to recover costs associated with processing or attempting to process the transaction.
  • (c) Velcrystal may use third-party services to handle payment processing.
  • (d) In the event of non-payment, Velcrystal reserves the right to assign its claim to a collection agency and transfer any necessary personal data to these third parties for recovery purposes.

7. Delivery and Shipping

• (a) Velcrystal commits to dispatching orders within three weeks of placement. Typically, items will be shipped within 1 to 3 business days after an order is confirmed. Once shipped, delivery usually takes between 4 to 8 business days; however, there may be instances where shipping and delivery extend up to three weeks. Specific delivery timelines and conditions can be mutually agreed upon in writing by both the customer and Velcrystal, such as when requesting expedited shipping options.
• (b) Velcrystal will utilize a shipping provider of its choice for deliveries. Customers are responsible for standard shipping fees, which may vary based on the order total and the delivery location. Shipping costs will be displayed at checkout.

8. Intellectual Property

Velcrystal retains full ownership of all intellectual property rights related to its website and services, including trademarks, copyrights, designs, and any proprietary content. This ownership extends to all elements presented on the site, such as text, graphics, logos, and software, except for any user-generated content. Your use of Velcrystal’s website and services does not confer any rights or ownership in these intellectual properties. You are granted a limited, revocable license to access and utilize the site and services solely for their intended purpose, which is to facilitate your online shopping experience. Any unauthorized use, reproduction, or distribution of Velcrystal’s intellectual property is strictly prohibited and may result in legal action. Velcrystal reserves the right to take necessary measures to protect its intellectual property and to enforce its rights against any infringement.

9. Prohibited Actions

Users are strictly prohibited from engaging in any actions that undermine the integrity of Velcrystal’s site and services, including posting malicious comments, committing fraud, abusing refund policies, harassing others, or disrupting normal operations. Any behavior that violates these standards, such as encouraging illegal activities or promoting hate speech, may result in immediate suspension or termination of access to the site and services.

10. Limitation of Liability

• (a) You assume all risks associated with your use of the Velcrystal website and services. Velcrystal provides these services without any explicit or implied guarantees (see Disclaimer). Velcrystal is not liable for the actions, content, information, or data of any third parties. You agree to release Velcrystal, along with its directors, officers, employees, and agents, from any known or unknown claims and damages arising from your interactions with Velcrystal or any associated third parties.
• (b) Even if advised of the possibility of such damages, Velcrystal will not be responsible for any loss of profits or other consequential, special, indirect, or incidental damages related to your use of the website and services or any agreements between you and Velcrystal. The total liability of Velcrystal for any claims arising from the website and services or your agreements with Velcrystal will not exceed $100 or the total cash amount exchanged between you and Velcrystal in the past six months, whichever is lower. Applicable law may not permit the limitation or exclusion of liability described in this section, in which case Velcrystal’s liability will be limited to the maximum extent permitted by law.

11. Modification of Terms

Velcrystal reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon posting on our website. It is your responsibility to review these terms regularly to stay informed.

12. Use of the Site and Services

• (a) Velcrystal retains all rights, ownership, and intellectual property related to its website and services, excluding content submitted by users. Your access to and use of the site and services does not confer any ownership rights or interests, except for a limited, revocable license to utilize the site and services as intended: to provide a customizable online merchandising solution. You are permitted to use the site and services only in accordance with Velcrystal’s policies and guidelines available on the site. Velcrystal reserves the right to revoke this license and restrict your access to the site and services as outlined in Section 16 (Termination of Access).
• (b) You are prohibited from:
  • Disrupting the site and services with viruses or similar technologies intended to harm or damage software or hardware.
  • Altering, reproducing, creating derivative works from, or reverse-engineering any technology used to deliver the site and services.
  • Using automated tools, like bots, to monitor or extract information from the site and services, except for basic performance monitoring tools such as search engines and traffic analyzers.
  • Impersonating any individual or entity.
  • Employing meta tags, keywords, or similar identifiers that include Velcrystal’s name or trademarks.
  • Engaging in actions that hinder another user’s experience on the site and services, including imposing an excessive load compared to typical usage.
  • Aiding or encouraging any third party to participate in activities that violate this agreement.
  • Utilizing the site and services to disseminate hate speech, obscene material, or any content that contradicts Velcrystal’s Community Standards, which may be updated at Velcrystal’s discretion.

13. Ownership of Products

Ownership of the goods remains with Velcrystal until full payment for the order is received and the items are dispatched. Once the goods are handed over to the carrier, the ownership and risk of loss transfer to the customer. Customers are advised to handle the products with care until the transfer of ownership is finalized, particularly in cases of product returns.

14. Disclaimer

• (a) Velcrystal provides the website and its services without any guarantees or warranties. We do not assure you that your experience with the site and services will be uninterrupted, timely, or secure, nor can we promise that they will be free of errors or deficiencies. Additionally, we do not guarantee that the services will meet your specific needs or work seamlessly with your existing hardware or software. To the maximum extent permitted by law, we disclaim all express or implied warranties, including but not limited to those concerning suitability for a particular use, marketability, and non-infringement, unless specified otherwise in this agreement.
• (b) You acknowledge that Velcrystal cannot be held liable for any damages you may experience in connection with the site and services. Your use of these offerings, including any content, data, or software accessed through them, is entirely at your own risk. You accept full responsibility for any harm to your business, computer systems, or data loss resulting from your actions while using the site and services. We do not monitor or endorse any information, products, or services from third parties available through the site and services, and we are not accountable for any claims made by those third parties.
• (c) Due to the evolving nature of our industry and production methods, Velcrystal reserves the right to adjust the details and information provided in our brochures, catalogues, and other materials regarding aspects such as materials, colors, weights, measurements, designs, and other characteristics.
• (d) Velcrystal may use third-party contractors to supply certain components of its site and services. You agree that Velcrystal is not responsible for any issues that arise from your interaction with these external services.

15. Data Protection

Velcrystal is committed to protecting your privacy. We collect and process your personal information in accordance with our Privacy Policy. You are responsible for safeguarding your account information and for any activities that occur under your account.

16. Termination of Access

• (a) Velcrystal has the right to deny you access to all or part of the website and services immediately and without prior notice, for any reason. This applies particularly if Velcrystal believes that you (or anyone acting in concert with you) have violated or will violate any laws, rights, or terms of any agreements with Velcrystal, its affiliates, contract partners, or users (or the intent of any terms); or if Velcrystal independently determines that your use of the website and services may pose any risks (including legal risks) to Velcrystal, its affiliates, contract partners, or users. Such access restrictions may involve the deletion or alteration of any content you have uploaded or otherwise submitted to the website and services.
• (b) Should Velcrystal choose to exercise its rights under Section 16(a), or if you delete your account, this agreement and any other agreements you have made with Velcrystal will remain in effect indefinitely until terminated in accordance with their terms (if applicable).

17.Miscellaneous

• (a) Entire Agreement. This agreement, along with other policies on the Velcrystal website and services, constitutes the complete understanding between the parties and supersedes all prior oral and written agreements. Any oral modifications do not alter the terms of this agreement, and neither party has relied on any statements or commitments related to the subject matter of this agreement.
• (b) Relationship of the Parties. This agreement and related documents do not create a partnership, joint venture, agency, employment, or trust relationship between the parties, unless expressly stated. The parties are only in a buyer-seller relationship, or in certain cases, independent contractors.
• (c) Successors and Assigns. This agreement binds both parties and their successors and assigns. However, you may not assign any rights or obligations under this agreement without Velcrystal’s written consent. Any unauthorized assignment is void. In the event of an involuntary assignment, Velcrystal may reasonably require documentation to confirm the rights have been transferred.
• (d) Notice. All written notices and communications may be conducted electronically and will be effective upon sending. You must ensure that the information provided in your order or account is accurate, waiving any rights related to undelivered notices due to incorrect information.
• (e) Severability. If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to be fully effective. Even if a provision is deemed invalid in certain circumstances, it remains valid in all other cases.
• (f) Waiver. Any waiver must be in writing. If Velcrystal waives a breach of any term of this agreement, it does not waive subsequent breaches of the same or other terms.
• (g) Interpretation. The use of “or” in phrases is intended to include any combination of items, not just one. Lists that begin with “including” are not exhaustive, and all headings are for reference only and do not affect the interpretation of the provisions.
• (h) Conflicts. If there are any inconsistencies between this agreement and another agreement between you and Velcrystal, the terms of the other agreement will prevail to the extent of the inconsistency, unless otherwise stated. Additional terms are considered supplements to this agreement.
• (i) Reservation of Rights. Velcrystal reserves all rights not expressly granted in this agreement.
• (j) No Third-Party Beneficiaries. This agreement does not intend to confer any rights or remedies upon any person other than the parties involved.
• (k) Minimum Age. Individuals under the age of 13 are not permitted to use this website, and Velcrystal will not collect any personal information related to such individuals.
• (l) Retroactive Effect. You agree that your acceptance of this version of the agreement and any related agreements by reference applies retroactively to your use of the website and services prior to the effective date of this agreement.

By utilizing Velcrystal, you affirm that you have carefully read, comprehended, and consented to these Terms and Conditions. Your continued use of our site signifies your acceptance of these terms. If you find any part of these conditions unacceptable, we strongly recommend that you refrain from accessing our website and services to ensure a smooth experience for all users. Your understanding and cooperation are greatly appreciated.